sham789 FAQ — Your questions, answered

sham789 offers 5 payment methods: KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer. All of these are mobile banking and bank transfer systems used daily by players in Myanmar. Once you log in, you can deposit right away. Choose the method that suits you, transfer to the designated account number, and submit the slip on the app.

To deposit with Wave Money, transfer the required amount from your own Wave Money account to sham789's Wave Money number. After the transfer, enter the Reference code you receive into the deposit form in the player area and confirm. When depositing, only use a Wave Money account registered in your own name — do not use someone else's phone. The transaction will be completed shortly.

A deposit via KBZPay typically completes within minutes when the network is running smoothly. Once you submit the slip and the confirmation code is correct, it will reflect in your player balance almost instantly. Speed may vary depending on KBZ Bank's network conditions. If you run into any issue, contact us via 24/7 Live Chat.

The minimum deposit amount is 20,000 Ks regardless of the payment method. Whether you use KBZPay, Wave Money, or Bank Transfer, this limit applies equally. Any deposit below 20,000 Ks will be automatically rejected by the system and the amount will be returned.

If more than 15 minutes have passed since your deposit, contact 24/7 Live Chat with your successful transfer slip. It will be resolved shortly. Common reasons include the slip not being filled in correctly, a mismatched Reference code, or a bank delay causing the transfer to be held up. Send a screenshot of the slip — it makes checking much easier.

Never share it. The OTP code verifies your phone number and is a one-time secret code. sham789 staff will never ask for your OTP. If anyone — a friend, someone claiming to offer a bonus, or someone claiming to be Support — asks for your OTP, recognise it as a scam immediately and report it to sham789 via Live Chat.

sham789 protects all players' personal and financial information with SSL encryption. A security system monitors access attempts, and your data is never sold to third parties. If you would like to read our privacy policy, visit the Privacy Policy page.

Two-Step Verification is a method where, instead of just a password, an OTP is also sent to your phone number as an additional check when logging in. Even if your password is leaked, no one else can access your account without the OTP. Enabling this is one of the best ways to keep your account secure.

If you see a deposit, withdrawal, or bet that you did not make, change your password immediately and notify Support via 24/7 Live Chat. If you have a screenshot, attach it. sham789's support team is on duty 24 hours in Burmese and will investigate the matter right away. Changing your password regularly also reduces the risk of this happening.

The minimum withdrawal amount is 20,000 Ks. This limit applies equally whether you withdraw via KBZPay, Wave Money, AYA Pay, CB Pay, or Bank Transfer. Withdrawal requests below 20,000 Ks cannot be submitted. Withdrawals are normally processed within 1 hour.

Yes, withdrawals must be made to a wallet or bank account registered in your own name and linked to your sham789 player account. Withdrawals to third-party accounts are not allowed — this policy is in place to prevent money laundering and to keep players' funds safe.

sham789's withdrawal team works 24/7, so no matter the time — nights or weekends — we aim to process withdrawals within 1 hour. Bank transfers may take longer depending on the bank's service schedule. Withdrawals to a wallet are generally faster.

To withdraw a first deposit bonus, you must first meet the wagering requirement. sham789's welcome bonus wagering requirement is bonus amount × 10. For example — if you deposit 20,000 Ks and receive a bonus of 24,000 Ks, you must wager 24,000 × 10 = 240,000 Ks before the bonus can be withdrawn. If you request a withdrawal before the requirement is met, the bonus may be forfeited.

After submitting a withdrawal request, it will show as "Pending" while it is being reviewed, and we aim to process it within 1 hour. If more than 1 hour has passed and you still have not received a response, take a screenshot of the Pending status and contact Support via Live Chat. The support team will review it and resolve it without delay.

sham789's VIP program has three levels: Bronze, Silver, and Gold. Bronze members can receive weekly cashback of up to 0.4%, Silver up to 0.8%, and Gold up to 1.2%. The exact thresholds for each level are not published as fixed numbers — level progression is determined based on your regular play activity and deposit history.

Weekly cashback is a program that returns a portion of the amount you lost during the week. Depending on your VIP level, you can receive Bronze — up to 0.4%, Silver — up to 0.8%, Gold — up to 1.2%. The cashback is generally credited at the end of the week, and you will be notified through Live Chat.

You do not need to make a single large deposit to move up a level. As your regular play activity, deposits, and overall experience as a player grow, sham789's VIP review team will assess and assign the level upgrade. When you are upgraded, you will be notified via Live Chat and the cashback rate for that level will take effect immediately.

Gold level players receive up to 1.2% weekly cashback, along with priority support (access to the front of the support queue), early notification of special promotions, and additional perks to make the experience more convenient. Gold VIP players are sham789's most valued members, and their smooth experience is always handled with top priority.

When weekly cashback is credited, it is processed as player funds going directly into your balance. For specific terms and conditions, you can contact [email protected] or ask directly via Live Chat. Cashback terms may vary from player to player, so that is the best way to get a precise answer.